SuiteCase System Diagram

Multiple Sales Interfaces

Distribute your products through various channels

B2C - Online Travel Portal

• Integration with your existing website design
• Multi-Lingual & Multi-Currency website
• Automated Emails/SMS for Vouchers/E-tickets details
• Attractive layout for result display
• Search Flight, Hotel, Car, Packages, Cruise & Others
• Secure Credit Card Payment Processing
• Markup logics for different types of customers
• Build your own promos for different sections on website
• Have multiple websites running on same platform
• Shopping basket for multi-product transaction
• Blended display of results from Negotiated and XML fares
• Easy booking flow – search, add information & payment
• Dynamic Package with multi-product sales
• Integration to Multiple Payment Gateways
• Cross sell options for products like Insurance & Car Rentals
• Account management and Trip History for clients

Call Center

• Rights based system with workflow and authorization
• Single view booking window for all information
• Edit existing bookings and add or delete products
• Search fare with/without availability or import a PNR
• Option to do fare quote and record client enquiry
• Multiple payment modes - credit card/cheque/cash/others
• Complete customer info for customer-centric sales
• Booking logs to track each step involved in booking
• Access Portal or B2B bookings and modify them
• Booking queues/lists to track bookings on different steps
• Attach notes with a booking to save extra information
• Send messages to colleagues related to a booking

B2B - Sub-Agent

• Register B2B companies and agents under them
• Create bookings on behalf of their own customers
• Make payments, see own bookings & apply markups
• Set Credit limits and payment rules for each sub-agent
• Automated Sub-agent invoicing system
• B2B login for all sub-agents and their booking staff
• Different Markup/Commissions for different Sub-agents
• Credit Management and Payment Reconciliation
• Flash new deals to all sub-agents at a touch of a button
• Monthly performance reports and payment history
• Sub-agents can set markups for different types of customers
• Networked in the Industry

Fares Management System

Manage fares and contracts for all your products

Flights

• Web Service based architecture to provide platform independent solution
• Centralized maintenance of complex negotiated airfares along with its associated rules into a single database
• Complete right based control to prevent unauthorized access
• User-friendly interface where complex data can be easily added
• User can enter & retrieve complex contracts for various classes involving return or one-way journeys of various types like long haul, add-ons, feeder fares & combinations involving Open Jaw or Double Open Jaw or Mix classes
• User can define complex set of rules & conditions such as Stay validity,Child/Infant Calculation criteria, Booking /Ticketing conditions, Rebooking/Cancellation conditions, Date or Flight Restrictions, Weekday/Weekend
• Retrieval is extremely fast and accurate, with correct pricing after all required validity & quality checks

Hotels

• Centralized maintenance of extremely complex negotiated hotel room tariffs along with all their associated rules and regulations into a single database
• Manage unlimited hotel suppliers and also give them the rights to check and edit their content
• 3 tier easily managed system based on “Supplier-Hotel-Room"
• Apply different markups/commissions for each contract on each channel

Car Rentals

• Define complex set of rules & conditions to manage fares
• Manage open jaw, via-points or stops through a single interface
• Set credit limits and payment rules for each sub-agent
• Comprehensive markup and fare management
• Establish XML connects with various aggregators

Cruises

• Comprehensive mark-up and fare management module
• Define possible "Form to" combinations
• Manage cruise companies, ships and room types
• Direct connects to cruise companies & aggregators
• Manage all types of complex negotiated contracts
• Define complex contracts with pricing & allocations

Insurance

• Premium rates can be maintained for each policy level for different destinations
• Policy cover like medical claim, baggage lost etc. can be maintained against each policy level
• Rules can be defined for different age groups of adult, child and infants etc.
• Different premium rates can be defined for individuals and family against each policy level

Packages

• Create and Manage all types of Pre-made packages
• Completely roles and rights based system
• Duplicate contracts to save data entry time
• Book confirmed or on request package
• Add flight, hotel, apartment, cruise, car or other products
• Manage complex markups across different channels
• Define categories, destinations, stay dates and booking dates
• Define valid passenger configurations for package booking
• Complete allocation management with release period
• Define itinerary, includes/excludes terms conditions, cancellation

Mid and Back Office

Interface to manage all your bookings, system settings, reports, markups, commissions, staff, clients, suppliers, sub agents and much more

Administration

• Company Details - Define the address and contact details for your documents, define branches details like address and phone numbers
• Branch Management - Define branches with contact details, bank accounts, IATA numbers
• Credit Card Management - Define different types of cards with net/gross, minimum payment, specific prefixes and track fraudulent cards
• System Charges - define rules for booking fee, service fee etc. Create discount vouchers and promotional coupons and delivery types with charges
• Portal Settings - Terms and conditions to be displayed on the portal and other products related settings

Booking Processing

• Details - Booking Reference number, creator, time, channel, status
• Super PNR - A unique Super PNR is created for each booking in the system
• Booking Logs - See all the steps involved in the booking with time and user details.
• Track automated and manual emails, payment methods and document numbers
• Client Details - Check and edit client details, import PNR and Sync PNR or check client’s booking and payment history and his preferences
• Pax Details - Check and edit details of all passenger, Add more Pax, define lead pax and edit lead pax, add preferences
• Itinerary Details - Check and edit products in the itinerary, add more products by searching or manually, see cancelled sectors
• Costing Details - See Net, Gross, Tax and profit for each product & Add more charges, apply discounts, change payment due date
• Payment Details - Accept payment in all modes like Credit Card, Cash, Cheque, Inter booking, Voucher
• Refund payment, see receipt details and edit payments

Booking Queues and Lists

• Booking Queues - Different Queues are defined in the system according to the booking process - New Bookings, Authorization Queue, Pending Payments, Ticketing Queue, Documents & Delivery Queue, Dispatch Queue
• Booking Lists - Several booking lists are available to have a quick overview on sales - In Process Booking, On Request Bookings, Locked Bookings, Sub Agent Bookings, Website Bookings

Charges & Discounts

• Manage charges to be attached automatically or manually
• Define different charges based on per booking & per pax
• Fixed or percentage based charges
• Define various delivery types and charges associated to them

Customer Management

• Manage client queries and profiles
• Segment customers and prospects by meaningful profiles
• Save individual preferences and frequent flyer numbers
• Define customer types and apply markups for customer types
• Activate or deactivate for online usage
• Access to complete history of the customer bookings and payment
• Customer able to access their booking history and profile through online interface

Documents

• All documents generated automatically
• Automated emails to customers for website bookings
• Have Documents in your country language
• Accounting Documents - Invoice, Web Invoice, Credit Note, Debit Note, Receipt, Refund, Advance Receipt, Statement of Account
• Product Documents - Itinerary, Flight E-tickets, Hotel Voucher, Car Voucher, Package Voucher, Insurance Voucher, Other Products Voucher

Markups & Commissions

• Different markups for B2B, B2C, Call Center
• Different markups and commissions can be set for each supplier
• Set individual markups for each product for your B2B Sub-agents
• Define geographies for each supplier
• Define markups in fixed or percentage values

MIS - Reporting System

• Multiple types real time reports to find out what, how much, when and who made the sale
• Fully integrated across all sales channels, users and functions
• Export reports to multiple file formats
• Finance Reports - exchange rates, aged creditors, credit card collection, credit card refund, SAFI, supplier payment, supplier paylist, supplier remit, total sales summary, total non-air sales, third party VAT, ATOL
• Sales Reports - branch grand profit, outstanding balance, sales agent commission, daily receipt, account statement, aged debtor, subagent performance
• Product Reports - air sales, car sales, hotel sales, insurance, other products, top destinations, pax info, hotel room sales, hotel dispatch
• BSP Reports - BSP Documents, Missing Tickets, Outstanding Tickets

Staff Management

• Access to unlimited staff members
• Completely roles and rights based system
• Assign specific roles to each staff member
• Create teams, designations, departments
• Assign different sales commission for each staff member

Sub-Agent Management

• Create unlimited users under any sub-agent
• Receive payments, see sub-agent bookings, see pending payments, maintain sub-agent profile and logins
• Apply different Markup/Commissions for different Sub-agents
• Credit Management, Payment Reconciliation and account history

Supplier Management

• Create different suppliers for different negotiated products
• Manage complete profile including email, phone, fax, address
• Send automated emails each time you book or do a change in the booking
• Complete reporting on payments done, bookings made, pending payments to suppliers
• Get list of all emails sent through the system for each supplier

3rd Party Integrations

Connect to all your favorite content suppliers and payment gateways. For a complete list of ready connections, check the suppliers page on the top menu.

3rd Party Integrations

• Ready connection to 3rd party aggregators for Flights, Hotels & Apartment, Low Cost Carriers, Car Rentals, Payment Gateways etc
• GDS Connectivity with Search fares, Import PNR, Synchronization of PNR, Booking, Automated E-ticket, CCCF payments, Multi-GDS blended display
• Hotel Aggregators connectivity with Blended search, Booking, Cancellation, Modification, Voucher Generation, Maps, Room details, Features
• OTA Compliant: Your content can be easily made available to other OTA’s

Important Links